Affordable and efficient most of the time

I ride Via almost everyday to work! It is usually a straight forward and inexpensive ride with quiet and efficient drivers! My biggest problems with them has been the timing of pick up time and actual pick up time and how long the drivers wait! To tell me a pick up is coming in 14 minutes then 5 minutes later the driver has arrived and left is extremely annoying! But complaints usually resolve with a credit for a ride! The other is the insistence in driving a block out of the way of the drop off of the passengers because of potential pick up! Why waste time and gas driving and extra block over when all of your drop offs are on Broadway! Otherwise a reliable and inexpensive service that pays its drivers fairly and cares for its customers requests and concerns! And they go to Brooklyn!!!!!

Thicklizzie about Via — smarter mobility., v2.15.2